Bernard Shifman (773)
391-0595
OBJECTIVE: I.T. Director, Network
Administrator, Network Designer, Consultant
SUMMARY OF QUALIFICATIONS:
Technical Skills:
· LAN/WAN design, installation,
troubleshooting, and administration of all network equipment and software
· Design and implementation of automated
technical support systems
· Design and implementation of encrypted
Virtual Private Networks
· Extensive experience in deploying and maintaining
networked systems at desktop and server level
· Extensive understanding of business as it
relates to information systems issues
· Wiring of level 5 networks to patch panels,
hubs, routers, switches
· Expert at designing and building customized
computers for network and stand alone use
· Setup of all administration tools in Windows
2000 Advanced Server (NT 4.0 included)
[AD]
· Setup of all administration tools in Novell
Netware 3.12, 4.0, 5.0, and 6.0 [NDS]
· Setup of all administration tools in various
flavors of Linux and Unix
· Setup of all network file and print servers
· Exchange 2000 Server installation and
administration (Exchange 5.0-5.5 included) (Outlook Web Access)
· Installing, configuring, and troubleshooting
routers, bridges, gateways, switches, multihomed PC’s
· TCP/IP Protocol design and setup using Active
Directory, DHCP, DNS, or static IP’s
· Cisco router installation and setup
· Network migrations of data, users, and
applications
· Setup of IIS, RAS, RRAS, IPX/SPX, NETBuei,
TCP/IP, SMTP, PPP and NWLink
· Experience with Ethernet, ISDN, Frame Relay,
Broadband, DSL, T1, T3, Fractional T1, 100baseT
Ethernet (fast-Ethernet), 10Base T and ATM
· Installation and administration of WINS,
NETBios, DHCP and DNS servers
· Support and maintenance of many business
applications
· Software development
· E-Mail server setup and administration
· Virus detection and removal
· Beta testing and reporting
· PC & server maintenance and repair
· Managing information services
· Design and implementation of backup
procedures with safeguards at different levels
(Disaster Recovery)(R.A.I.D Technology)
· Extensive experience with domains, sites
& site links, catalog servers, active directory disaster recovery,
encryption, policies, profiles, managing
data storage and managing processes
· Training skills
· Project management
· Technical support & information help desk
· Remote access design, implementation, and
support
· Web server setup and support
· Web site design and development
· Intranet design and implementation
· ISO 9000 documentation skills
· Videoconference design and setup
· Firewall setup and administration (NT,
Novell, UNIX)
· Network bandwidth analysis / Review and
optimization of network configurations
· Bottleneck detection and
· E-Commerce design and implementation
· Database design, development and
administration
· Oracle and Focus database administration
(Oracle Developer 2000 and Oracle Forms)
· SQL*Plus, PL/SQL
(2001-Current)
– Shifman Consulting / Contract computer consulting for clients listed below.
PROFESSIONAL EXPERIENCE:
Michael Silver & Company
1998-2000
Title: I.T. Director
· Managed internal I.T. department
· Managed computer consulting division for
Michael Silver & Co.
· Re-designed corporate network to fit the
needs of Michael Silver & Co.
· Responsible for training new technicians
· Setup remote access for employees of Michael
Silver & Co. (via: Broadband, ISDN, DSL, and telephone)
· Administration of 6 NT servers and 75
workstations
· Responsible for computer sales and service to
the clients of Michael Silver & Co. Computer Consulting Division
· Responsible for budget related activities,
inventory management, business planning, research, shipping and
receiving, and all other aspects of a
computer consulting business
· Designed and implemented a remote access
solution for server and workstation management for Michael Silver &
· Worked with and setup Microsoft Exchange
servers
· Implemented network security policies and
I.T. operational policies
· End user training for network applications
· Complete network administration and
troubleshooting
· Audited customer networks
· Designed and built customized servers and
workstations for network and stand alone use
· Managed company telephone and voicemail
system
· Managed network conversions along with
software & hardware rollouts
· Configured DSL routers and linked them to
switches
· Planned and completed Y2K projects for
Michael Silver & Co. and associated businesses
· Served on several project teams (both as
participant and leader)
· Managed all tax related software (Go System Tax)
and 20+ other tax applications and databases
· Managed accounting and insurance related
databases for Michael Silver & Co. and Robinson Financial
Salary
Information: $64,000 + 10k annual bonus
+ 10% commission on all income from consulting division
REFERENCES: President and CEO of Michael Silver & Co. Earl Holtzman (847) 982-0333
Managing partner of Michael Silver & Co. Steve Levinson (847) 982-0333
Business Solutions
Unlimited, Inc. 1997-1998
· 100% travel to customer sites
· LAN, WAN, design, installation,
troubleshooting, and administration
· Wiring of Level 5 Networks
· Designed and built customized servers and
workstations for network and stand alone use
· Hands on experience installing Nortel
(Northern Telecom) public branch exchange systems at the
hardware and software level
· Setup and configuration of all administration
tools in Windows NT 4.0 and NetWare 4.1
· Setup and configuration of all network file
servers and print servers
· LAN troubleshooting and repair of network
computer equipment and software
· Created users, groups, shared resources, and
printers on client networks
· PC maintenance and repair
· Ethernet, ISDN, T1 setup
· Setup of Dumb terminals
Salary Information: $34,000
U.S. Robotics, Inc. (3COM) 1994-1997
Title: Technical Support Analyst 2 (TSA2)
· Designed and implemented an automated
technical support system for the USR Palm Pilot Division
· Designed and implemented an automated support
system for the PCD USR Sales Divison
· Trained On-Line Support members with new mail
processes
· Kept forums up to date with new files and
support documents, and reported any customer or forum issues to
appropriate personnel
· Responsible for system administration of
three automated support E-mail systems (UNIX & NT)
· Established links of communication between
PCD and Pilot division to update forums with information from all
corners of U.S. Robotics
· Improved automated support system for PCD
technical support
· Traveled to customer sites up to 30-40% of
the time, for installation and/or troubleshooting of customer’s
equipment, customer training on the same,
and special assignments such as problem resolution that couldn’t be
managed from HQ
· Developed and delivered hands-on training to
field engineers and customers
· Assisted with BBS maintenance, received and
answered customer questions, updated known-bug list, loaded
software maintenance releases for
downloading to customers, maintained TCAP offerings, etc.
· Participated in rotating 7 day 24 hour
standby schedule to support customers
· Escalated to manager any long duration
problems at customer sites, problem investigation and resolution so that
manager could escalate to other groups
(R&D, AE, DQA, etc.)
· Received, researched, and answered customer
inquiries via phone, fax, letter, on-line systems, regarding accounts,
orders, products, rates, services offered,
repairs, and all other special projects that may be assigned by the
manager
· Assisted in product testing and regular
evaluation of product updates along with Application Engineering
· Developed and maintained the Company’s image
and corporate philosophy in the community
· Assisted Application Engineering during BETA
cycle as well as other special projects
· Advised clients in accurately planning and
justifying their computer and communications systems
· Communicated plans and project status verbally
and through written progress to associates and the manager
· Monitor, evaluate, and present solutions to
potential problem areas
· Planned and participated in presentations to
current and potential customers
· Documented all processes for ISO 9000
Certification
Salary Information:
$32,000
REFERENCES: Dan Bell [U.S. Robotics Director of PCD Support]
(3COM)
Jayne Sender [
Justin Webb [U.S. Robotics Design
Editor] (3COM) (312) 515-3017
3COM
Corporate Headquarters
Phone: (408)
326-5000 Fax: (408) 326-5001
(847) 303-5555
(847) 729-2300
(773) 248-8921
Elwood Packaging, Inc.
Andy Deniston
(773) 378-8700
Excalibur Pallet Group
Peter Hajjar
(773) 509-9671
(773) 728-8434
(847) 541-0190
(847) 675-5555
(847)-679-0700
(312) 329-1960
(312)-705-2673